When you send us an e-mail, you are communicating with us electronically. By accepting the conditions you agree to communicate with us electronically. Our communication with you will be via e-mail or notifications which we will publish on the EPIZONE website.
In name of the CONGREXPO d.o.o. we hereby undertake to protect the privacy of all of our customers. We shall collect only essential, basic data of the customers/users and data which is necessary for business operations and for informing our users in accordance with the good business practice, all with the objective to provide high quality services. We give our customers a possibility to choose including a decision as to whether they wish to unsubscribe from our mailing list which is used for marketing campaigns. All data on the users/customers shall be strictly protected and accessible only to the employees who need them to carry out their business operations. All employees of the CONGREXPO d.o.o. (and business partners) are obliged to protect the protection of privacy principle.
The contents of this website such as pages, design elements (buttons, icons and similar), texts, photographs, logotypes, audio and software are the ownership of the CONGREXPO d.o.o. or its suppliers and they cannot be used without previously receiving consent from the CONGREXPO d.o.o. All information which is accessible on the Internet pages is exclusively informative, and as such cannot be used for commercial purposes or distributed to third parties.
CONGREXPO d.o.o. undertakes to accept any price which you quoted in the order regardless of whether the „service“ price has subsequently changed after your order has been placed. CONGREXPO d.o.o. has the right to cancel an order by sending an e-mail with said information to the customer in case a gross error was committed at the time when the price was placed on the website, for example, if instead of RSD 10.000,00 the quoted price was RSD 100,00 and similar.
The working hours of the www.eervc.vet online shop is 00-24, 7 days a week. In case of technical problems or during regular maintenance the website might not be accessible for a short period of time which you will be informed of.
CONGREXPO d.o.o. retains the right to be able to, at any time, and without any previous notification, change the data shown on any of the website’s pages. CONGREXPO d.o.o. does not have the right to unilaterally change the conditions of use, and any eventual change shall be deemed invalid except in case both sides agree thereto in writing.
If certain provisions of these Conditions of Use are partially or totally non-applicable or illegal, they will not influence the validity of the other provisions which shall remain in force in their entirety. Those provisions which are non-applicable or illegal will be replaced with other appropriate provisions. You hereby agree that your rights and obligations which arise from these Conditions of Use cannot be assigned to third parties without an explicit written agreement of the CONGREXPO d.o.o. webshop.
CONGREXPO d.o.o. supports the following payment methods:
This payment method entails that after your order has been confirmed that amount shall be reserved on your card. You can change your mind about your order up to the moment when money has been taken from your card.
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site”.
This payment method entails that after you confirm your order, using your e-banking account, you execute payment of the amount listed in the order. All details concerning payment will be automatically sent to your e-mail after you have confirmed your order.
In case you fail to execute payment of the amount listed in the order within 7 days from the date when it was created, that order shall be canceled and deleted. After the period of 7 days expires, payment will not be possible pursuant to that order, however you can create a new order and execute payment in accordance with that order. The card payment option is not available to clients in Serbia.
While paying with your card via the Internet the entry of data on the card is carried out on a protected page of the Bank, and the transfer is carried out via the Internet in a protected (encrypted) form by using the SSL protocol and the PKI system. The data on the payment card is not accessible from our system at any given moment.
In case you have any kind of complaint with regards to our service, please feel free to contact us. We want to assure you that we are ready and able to resolve any such case.
In case you have any complaints with regards to our service, feel free to contact us via phone or e-mail, and we will find the best solution for any problem you might eventually have.
Telephones: +381-63-301043; e-mail: olivera@congrexpo.co.rs.
Complaints can be made by e-mail. Contact data is listed on the page Contact. In case the complaint of the customer with regards to the delivered service is justifiable and the seller and customer cannot agree otherwise, the customer has the right to cancel the „service“, and our shop will send you a refund. It is obligatory to list that the refund is exclusively made via VISA, EC/MC and Meaestro payment methods, which means that the bank will refund that amount following a request of the seller to the customer’s account. Complaints for „services“ can only be made in case that „service“ is incomplete or does not correspond to the specification of the order. Complaints can be made by e-mail. In case a complaint of the customer with regards to the purchased „service“ is justifiable and that the seller and customer cannot agree otherwise, the customer can cancel the „service“, while our shop will refund that amount to the customer’s current account.